Returns & Exchanges

At Flatiron Wines & Spirits, we strive to ensure every bottle meets your expectations, though we understand that issues may occasionally arise with your selection. Due to legal regulations regarding the sale of alcohol, returns are generally limited to defective products or shipping errors.

Return Process

• 1.
  Report the Issue

  Contact our customer service team within 30 days of purchase if you receive a corked, damaged, or incorrect bottle.

• 2.
  Retain the Product

  Please do not discard the wine or the original packaging, as we may require the physical bottle to be returned for quality control and verification.

• 3.
  Verification and Approval

  Our wine experts will review your claim and, if approved, provide a return shipping label or instructions for an in-store drop-off.

• 4.
  Refund or Replacement

  Once the returned item is received at our cellar, we will issue a full refund to your original payment method or ship a replacement bottle at no extra cost.